1. Follow all company policies and procedures.
遵守所有公司政策和程序。
2. Bell person must attend daily briefings conducted by the duty chief/Chief Concierge at the beginning of each shift.
礼宾员每日上岗前要参加由礼宾司和主管主持的简报会
3. Greet all arriving and departing guests with a smile and eye-contact
用微笑和目光接触问候所有抵店和离店的客人
4. Deliver and collect baggage for arriving and departing guests and groups
为抵店和离店的客人/团体收送行李
5. Inform all Guest Needs and Preferences to your shift leader and/or Chief Concierge to ensure Butler Service delivery.
使礼宾司和领班知道客人需求和偏好确保提高专职管家服务的水准
6. When escort the guest to the room introduce and sell hotel products
陪同客人去房间并向客人介绍和推销酒店产品
7. Give guest an introduction to the facilities in the guest room, i.e. air-conditioning control, emergency plan & exits, light switches, Safety box, TV, telephone, wardrobe, etc. when rooming the guest
为所有住店客人介绍客房设施，例如：空调控制，电灯开关，保险箱、电视，电话，衣橱，以及房间消防设施和安全通道位置
8. Deliver messages and handles requests and questions from guests
发送留言并处理客人的要求及问题
9. Check closets and drawers to see if guest have forgotten items when collecting luggage
在收取行李时检查壁橱和抽屉确认客人没有遗留物品